A 5-DAY MASTERCLASS
ON MULTI-UNIT MANAGEMENT
Do you own or operate multi-unit restaurants? Do you crave cutting-edge insights about modern foodservice management? Are you hungry for new skills to advance your leadership and grow your business' bottom line? Join us for this expert-driven masterclass in multi-unit management!
Over four days of informative and interactive classroom workshops, the program will cover the topics of emerging trends in multi-unit restaurant operations, new and elevated A.I. and automative technology, engaging customer experiences, and effective leadership and people management. In addition, the program features a full-day curated food tour across Miami-area foodservice venues, inspiring you with ample case studies of innovation in action while enjoying the delicious food offered by local Miami multi-units.
Monday, 16 January
Multi-Unit Trend
Tuesday, 17 January
A.I., Automation + Technology
Wednesday, 18 January
Full-Day Food Tour
Thursday, 19 January
Engaging Customer Experiences
Friday, 20 January
Leadership & Management
Consider best- and next-practices for multi-unit restaurant operations. Discover emerging innovations in culinary, design, and service delivery. Gather insights from Brian Connors, Founding Faculty Director of FIU’s Bacardi Center of Excellence and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute.
Experience tech and other tools behind the trends. Discern ways new technology can elevate your guest experience and operational excellence. Hear tactical and practical case studies from Dale Gomez, Director of IT & Adaptive Learning at FIU’s Chaplin School of Hospitality & Tourism Management.
See innovation in action, across a variety of Miami-area foodservice venues. Taste the trends, with food and beverage samples along the route. Explore with Andrew Fordyce, EATrepreneur of Food Trend Tours and Managing Director of Masande Ltd.
Learn insightful ways to map and measure guest experiences. Navigate the nuances of quality in multi-unit operations. Gain techniques from Alec Dalton, Director of Accelerate Learning Systems and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute. Enjoy a celebratory gala dinner.
Examine the critical role of culture in organizations. Study cases in leadership and people management. Listen to perspectives from Dr. Chris Muller, Founder and Principal of Accelerate Learning Systems and Diann Newman, Vice Dean of FIU’s Chaplin School of Hospitality & Tourism Management.
Monday, 16 January
Multi-Unit Trend
Consider best- and next-practices for multi-unit restaurant operations. Discover emerging innovations in culinary, design, and service delivery. Gather insights from Brian Connors, Founding Faculty Director of FIU’s Bacardi Center of Excellence and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute
Tuesday, 17 January
A.I., Automation + Technology
Experience tech and other tools behind the trends. Discern ways new technology can elevate your guest experience and operational excellence. Hear tactical and practical case studies from Dan Holm, VP of Subway’s Global Digital, Payments & Off-Premises
Wednesday, 18 January
Full-Day Food Tour
See innovation in action, across a variety of Miami-area foodservice venues. Taste the trends, with food and beverage samples along the route. Explore with Andrew Fordyce, EATrepreneur of Food Trend Tours and Managing Director of Masande Ltd.
Thursday, 19 January
Engaging Customer Experiences
Learn insightful ways to map and measure guest experiences. Navigate the nuances of quality in multi-unit operations. Gain techniques from Alec Dalton, Director of Accelerate Learning Systems and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute. Enjoy a celebratory gala dinner
Friday, 20 January
Leadership & Management
Examine the critical role of culture in organizations. Study cases in leadership and people management. Listen to perspectives from Dr. Chris Muller, Founder and Principal of Accelerate Learning Systems and Diann Newman, Vice Dean of FIU’s Chaplin School of Hospitality & Tourism Management
A WEEK FULL OF INSIGHTS & FLAVORS
An engaging agenda to captivate your mind and your palette
MEET YOUR HOSTS
The unique program is thoughtfully delivered by a team of experienced leaders in hospitality, with appearances of special guests and partners bringing you years of experiences and inspirational stories in multi-unit management.
Meet our sponsors.
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PROGRAM
INVESTMENT
OPTIONS & BENEFITS
For more information, please contact Alec Dalton at alecndalton@gmail.com.
US $3,950
5-day program with hotel accommodation
Enjoy premium lodging at the Courtyard Miami Aventura Mall
(+ breakfast).
Receive daily transportation between the hotel
and conference venues.
Have walkable access to luxurious Aventura Mall.
US $3,100
5-day program without lodging
Enjoy the full 5-day classes with your own choice of lodging and transportation.
US $650
Single-day access (any day)
Cannot commit for all 5 days? No problem, just register for the days you can! Fee is per day.
For more information, please contact Alec Dalton at alecndalton@gmail.com
A week full of insights and flavors.
Discover our diverse program of inspiring speakers and unique culinary experiences. Click here to download the full event agenda.
Monday, 16 January
Multi-Unit Trend
Consider the best and latest practices for multi-unit restaurant operations. Discover new innovations in cuisine, design and service. Get insights from Brian Connors, founding director of FIU's Bacardi Center of Excellence, and Dr. Sherry Andre, director of FIU's Osher Lifelong Learning Institute.
Tuesday, 17 January
A.I., Automation + Technology
Experience the technology and other tools behind the trends. Find out how new technologies can improve your guest experience and operational excellence. Hear tactical and practical case studies from Dale Gomez, Director of IT & Adaptive Learning at FIU's Chaplin School of Hospitality & Tourism Management.
Wednesday, 18 January
Full-Day Food Tour
Experience innovation at a variety of food and beverage establishments in the Miami region. Sample the trends with food and beverage tastings along the route. Explore with Andrew Fordyce, EATrepreneur of Food Trend Tours and CEO of Masande Ltd.
Thursday, 19 January
Engaging Customer Experiences
Learn insightful ways to capture and measure guest experiences. Navigate the nuances of quality in multi-unit operations. Learn techniques from Alec Dalton, director of Accelerate Learning Systems and Dr. Sherry Andre, director of FIU's Osher Lifelong Learning Institute. Enjoy a celebratory gala dinner.
Friday, 20 January
Leadership & Management
Study the critical role of culture in organizations. Study cases in leadership and human resource management. Hear perspectives from Dr. Chris Muller, founder and principal of Accelerate Learning Systems, and Diann Newman, vice dean of FIU's Chaplin School of Hospitality & Tourism Management.
Relive best moments with us through a visual journey.
Discovered endless possibilities and the power of lifelong learning.
"I've been in the industry 40 years now and I realized I'm never too old to learn. I wasn't sure about what to expect but it has been very useful. I've learned a lot of things that I can use it back in the workplace. I can't wait to get back there and start using some of these informations I learned this week."
Steve Rose
General Manager @ The Upham Pub Co.
Made lifelong friendship with driven and motivated industry leaders.
"This week has been fantastic. The food tour was amazing - I got to visit different concepts and ideas toward different people and see somethings that I didn't expect to find. It's been fantastic being around some really passionate people about what they do, and I've thoroughly enjoyed myself. I look forward to keeping contacts with these people as time goes one."
Simon Went
General Manager @ The Upham Pub Co.
Explored inspirational culinary innovations and unexpected gastronomical delights.
"The mission is to spend some times, get some new ideas and new ways of working, and to meet some new friends from the industry. From the food tour, I got to see what's up and coming in Miami, look at the innovations, have my brain frazzled by the artificial intelligence and the tech businesses that can take us forward."
Rob Goodier
Operations Director @ The Upham Pub Co.
The Leader of Manager is returning in 2024
Book Your Seat Now
Do you own or operate multi-unit restaurants? Do you crave cutting-edge insights about modern foodservice management? Are you hungry for new skills to advance your leadership and grow your business' bottom line? Join us for an exclusive opportunity to learn about the latest trends in the multi-unit industry this upcoming January in Miami.
Book your seat now and gain valuable insights at our 2024 return.