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January 16 - 20, 2023

North Miami Beach

THE LEADER OF MANAGERS

A 5-DAY MASTERCLASS
ON MULTI-UNIT MANAGEMENT

Do you own or operate multi-unit restaurants? Do you crave cutting-edge insights about modern foodservice management? Are you hungry for new skills to advance your leadership and grow your business' bottom line? Join us for this expert-driven masterclass in multi-unit management!

Over four days of informative and interactive classroom workshops, the program will cover the topics of emerging trends in multi-unit restaurant operations, new and elevated A.I. and automative technology, engaging customer experiences, and effective leadership and people management. In addition, the program features a full-day curated food tour across Miami-area foodservice venues, inspiring you with ample case studies of innovation in action while enjoying the delicious food offered by local Miami multi-units. 

Monday, 16 January
Multi-Unit Trend
Tuesday, 17 January
​A.I., Automation + Technology
Wednesday, 18 January
Full-Day Food Tour
Thursday, 19 January
Engaging Customer Experiences
Friday, 20 January
​Leadership & Management

Consider best- and next-practices for multi-unit restaurant operations. Discover emerging innovations in culinary, design, and service delivery. Gather insights from Brian Connors, Founding Faculty Director of FIU’s Bacardi Center of Excellence and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute.

Experience tech and other tools behind the trends. Discern ways new technology can elevate your guest experience and operational excellence. Hear tactical and practical case studies from Dale Gomez, Director of IT & Adaptive Learning at FIU’s Chaplin School of Hospitality & Tourism Management.

See innovation in action, across a variety of Miami-area foodservice venues. Taste the trends, with food and beverage samples along the route. Explore with Andrew Fordyce, EATrepreneur of Food Trend Tours and Managing Director of Masande Ltd.

Learn insightful ways to map and measure guest experiences. Navigate the nuances of quality in multi-unit operations. Gain techniques from Alec Dalton, Director of Accelerate Learning Systems and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute. Enjoy a celebratory gala dinner.

Examine the critical role of culture in organizations. Study cases in leadership and people management. Listen to perspectives from Dr. Chris Muller, Founder and Principal of Accelerate Learning Systems and Diann Newman, Vice Dean of FIU’s Chaplin School of Hospitality & Tourism Management.

Monday, 16 January
Multi-Unit Trend

Consider best- and next-practices for multi-unit restaurant operations. Discover emerging innovations in culinary, design, and service delivery. Gather insights from Brian Connors, Founding Faculty Director of FIU’s Bacardi Center of Excellence and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute

Tuesday, 17 January
A.I., Automation + Technology

Experience tech and other tools behind the trends. Discern ways new technology can elevate your guest experience and operational excellence. Hear tactical and practical case studies from Dan Holm, VP of Subway’s Global Digital, Payments & Off-Premises

Wednesday, 18 January
Full-Day Food Tour

See innovation in action, across a variety of Miami-area foodservice venues. Taste the trends, with food and beverage samples along the route. Explore with Andrew Fordyce, EATrepreneur of Food Trend Tours and Managing Director of Masande Ltd.

Thursday, 19 January
Engaging Customer Experiences

Learn insightful ways to map and measure guest experiences. Navigate the nuances of quality in multi-unit operations. Gain techniques from Alec Dalton, Director of Accelerate Learning Systems and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute. Enjoy a celebratory gala dinner

Friday, 20 January
Leadership & Management

Examine the critical role of culture in organizations. Study cases in leadership and people management. Listen to perspectives from Dr. Chris Muller, Founder and Principal of Accelerate Learning Systems and Diann Newman, Vice Dean of FIU’s Chaplin School of Hospitality & Tourism Management

A WEEK FULL OF INSIGHTS & FLAVORS

An engaging agenda to captivate your mind and your palette

MEET YOUR HOSTS

The unique program is thoughtfully delivered by a team of experienced leaders in hospitality, with appearances of special guests and partners bringing you years of experiences and inspirational stories in multi-unit management. 

Meet our sponsors.

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PROGRAM

INVESTMENT

OPTIONS & BENEFITS
REGISTER NOW

For more information, please contact Alec Dalton at alecndalton@gmail.com.

US $3,950

5-day program with hotel accommodation 

Enjoy premium lodging at the Courtyard Miami Aventura Mall

(+ breakfast).

Receive daily transportation between the hotel

and conference venues.

Have walkable access to luxurious Aventura Mall.

US $3,100

5-day program without lodging

Enjoy the full 5-day classes with your own choice of lodging and transportation.

US $650

Single-day access (any day)

Cannot commit for all 5 days? No problem, just register for the days you can! Fee is per day.

For more information, please contact Alec Dalton at alecndalton@gmail.com

A week full of insights and flavors.

Explore our diverse agenda filled with inspiring speakers and unique culinary experiences. Click here to download a the full agenda of the event.

Monday, 16 January
Multi-Unit Trend

Consider best- and next-practices for multi-unit restaurant operations. Discover emerging innovations in culinary, design, and service delivery. Gather insights from Brian Connors, Founding Faculty Director of FIU’s Bacardi Center of Excellence and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute.

Tuesday, 17 January
​A.I., Automation + Technology

Experience tech and other tools behind the trends. Discern ways new technology can elevate your guest experience and operational excellence. Hear tactical and practical case studies from Dale Gomez, Director of IT & Adaptive Learning at FIU’s Chaplin School of Hospitality & Tourism Management.

Wednesday, 18 January
Full-Day Food Tour

See innovation in action, across a variety of Miami-area foodservice venues. Taste the trends, with food and beverage samples along the route. Explore with Andrew Fordyce, EATrepreneur of Food Trend Tours and Managing Director of Masande Ltd.

Thursday, 19 January
Engaging Customer Experiences

Learn insightful ways to map and measure guest experiences. Navigate the nuances of quality in multi-unit operations. Gain techniques from Alec Dalton, Director of Accelerate Learning Systems and Dr. Sherry Andre, Director of FIU’s Osher Lifelong Learning Institute. Enjoy a celebratory gala dinner.

Friday, 20 January
​Leadership & Management

Examine the critical role of culture in organizations. Study cases in leadership and people management. Listen to perspectives from Dr. Chris Muller, Founder and Principal of Accelerate Learning Systems and Diann Newman, Vice Dean of FIU’s Chaplin School of Hospitality & Tourism Management.

Relive best moments with us through a visual journey.